cases can be managed throw API interface. API can be used to create , edit or View cases.
This API helps you to view information for specific case or retrieve a list of cases/sub-cases based on specific view or filter.
It also allow search on cases with specific subtitles and return all case having this subtitle.
This API allow retrieving of one or more case details.
Request
Parameters
Fields marked with * are mandatory.
Language Properties
Response
{ "errorCode":0, "errorDescription":null, "technicalError":null, "count":"1", "data":[ { "ComplaintId":202, "CaseNumber":2, "Subject":"Title of the case", "SubmitDate":"12/1/2018 11:28:25 AM", "UserName":"agent1", "ComplaintStatus":"Closed", "LastUpdatedTime":"", "LastUpdatedBy":null, "Priority":"High", "CaseSource":1, "CustomerName":"John Smith", "UserIds":[ 29, 35, 36 ], "RoleIds":[ ], "OuIds":[ ], "UserGroupIds":[ ] } ] } |