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GetApp Releases Q1 2016 Rankings of the Top Customer Service Apps- NABD has made it to the top 20 list

GetRank is aimed at small and medium sized business owners looking to make a first assessment of cloud based Customer Success software for their company. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, media presence, and security. User generated reviews and integrations are calculated using data listed […]

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Improve client relations with online support

A product is a service. It is sold and the users are assured of quick help, in case they find problems in using the product. A service desk is needed to help customers. Customers might have queries regarding their shipments or they want to tell that they aren’t able to use the product. When there […]

Good Service makes the difference Chalk Illustration

Advantage of providing customer service online

Customer service serves two purposes. First, it helps in providing smooth service and second, it improves relations with customers. But the prime objective of customer service is to involve customers in business operation. It is only customers that can give true feedback to a business. For customer service, businesses rely on service executives. The executives […]

Online Management of Customer Complaints

Online Management of Customer Complaints

Software can handle customer queries in a hassle free manner. And it would be more convenient to solve customer problems with the help of software. You only need creating accounts for your customers on the online platform. Customer care application  What customers want is quick solution to their problems. They expect quick response from executives […]

Application for Live Customer Care

Application for Live Customer Care

Internet has taken customer support to next level, where service executives can provide live service to consumers. And the service can be provided through multiple channels including phone calling, emails and social media. Online help desk  A help desk is created on the web and it is made accessible for customers. Accounts for customers are […]

Software for Providing Customer Care Service

Software for Providing Customer Care Service

Customer care executives have little knowledge on specific topics like accounts and technical issues. A mobile user calls his service provider to settle an advance payment. He talks to a customer care executive that transfers his call to account department. Technology has changed the way customer service is provided. Today companies use knowledge base software […]