» Self-service

Proactive live chat

ادوات الشات الاستباقية – Proactive live chat

اسم اللعبة في التسوق و خدمة العملاء في هذه الأيام هو معرفة ما يحتاجه العميل قبل أن يسأل. لذلك فأن أداة الشات الاستباقية (Proactive live chat)هي أداة أساسية لزيادة مبيعاتك اونلاين و كسب رضا عملائك. تشير البحوث إلى أن خمسين في المئة من المتسوقين عبر الإنترنت يقوم بالتخلي عن الشراء إذا لم يتمكنوا من العثور […]

Software for Providing Customer Care Service

Web Based Customer Service Platform

The best thing you can do improve your customer service is to create an online platform for customer care. Instead of making your customers to call your service center that you’ve outsourced to a call center company, you can make your own in-house customer care platform and provide quick service. Customer care platform It would […]


Working on An Online Customer Support System

Companies work online. They have websites that they use as their online offices. Also they are active on social networking websites, where they make customers. But when it comes to providing customer service, the companies stick to the age old method of using phone lines. Smart Way to Deal with Customers When you have a […]


Provide Satisfactory Customer Service From Online Helpdesk

When you’ve many customer complaints, you would want to prioritize your work so that you can provide satisfactory service. For instance, customers seeking information can wait for a while but customers that have major problems would want you to respond quickly. How to manage customer complaints? Help desk multi-channel customer support can help you provide […]


Provide Customer Service in The Best Possible Manner

Software can take care of customer service. It would make it speedy and transparent. What is more advantageous is it would prepare a database of customer problems and solutions. Also you would be able to see data of individual customers. Service desk software is developed to provide customer service. It provides dedicated space for customer […]


Chat with your visitors and make them your customers

A website can take its functionality a level up by providing real time help. If a visitor has a query, the website can provide real help by allowing the visitor to communicate with the website owner.  It is called live chat online and it is quite beneficial for websites. It is learnt that most visitors […]

Online Way of Managing Complaints of Customers

Online Way of Managing Complaints of Customers

A company that provides a service should stay prepared to face queries from customers. The queries could be regarding service or malfunctioning of the service. If the company doesn’t have a strong customer relation system, it can’t function properly and soon it would lose business to its competitors. Customers’ شكاوى(complaints) can be handled in a […]

Latest Trend in Customer Care Service

Latest Trend in Customer Care Service

A company can take an edge over its competitors by refreshing its customer care service. It can open all channels of communication for its customers and in this way provide better service. Technological changes have made it possible to open different channels of communication. Best Customer Care Service It is live customer service. When your […]


Handling Customer Complaints

Cuѕtоmеr соmрlаіntѕ аrе generally dіffісult for ѕmаll buѕіnеѕѕеѕ tо hаndlе whеrе thе ѕtаff is small and thеrе іѕ a lot of dіrесt реrѕоnаl contact wіth the customer. Anу customer соmрlаіnt tеndѕ to be tаkеn personally аnd саuѕеѕ frustration аnd disappointment for the ѕtаff. Sо whаt іѕ thе wау оut? The сruсіаl fіrѕt ѕtер to hаndlіng […]