GetApp Releases Q1 2016 Rankings of the Top Customer Service Apps- NABD has made it to the top 20 list
GetRank is aimed at small and medium sized business owners looking to make a first assessment of cloud based Customer Success software for their company. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, media presence, and security.
User generated reviews and integrations are calculated using data listed on GetApp, while security scores come from vendor responses to a security survey based on the Cloud Security Alliance Self Assessment Form. Mobile platform data is captured from Google Play and the Apple App Store, while media scores are calculated using the number of Facebook followers and Twitter fans a vendor has.
Each data point is scored out of 20 for a total possible score out of 100.
“Customer Success software vendors in areas such as CRM, customer service, and call center really need to up their game to be able to keep up with the industry’s heavy hitters. After four quarters of rankings, it’s obvious that mobile app availability, robust integrations, and application security are essential for any vendor wanting to compete with the leaders in these categories and deliver a solution aimed at a user’s needs,” says Suzie Blaszkiewicz, researcher and project manager for GetRank.
For more information, check out the entire Q1 2016 GetRank of top CRM , Customer Service , and Call Center solutions, as well as our 2016 report on Customer Success in the Cloud , with industry analysis and expert contributions on trends in the industry.
More about GetApp: GetApp, a Gartner company, is the leading premium business app discovery platform on the web. Headquartered in Barcelona (Spain), GetApp serves as a platform for user generated and editorial reviews of software and apps for businesses.