Increase your accessibility for your customers
It won’t be a difficult job to handle customers, if you are using software. Instead of attending calls, you can monitor customers’ posts. Let your clients post their requests and you remain free to prepare answers to the posts. Advantage of using the software is it would keep you free from the telephone.
Traditional way of providing خدمة العملاء (customer service) is no longer useful. It has many flaws and also it is unsuitable for modern times where clients want quick response. Biggest advantage of using software is it provides dedicated space to clients. The clients get space to post their comments, requests and complaints.
Ease of online help
A client faces one problem again and again. Every time he faces the problem, he mentions it in his post that the problem is recurring. You can see that the client is facing one type of problem again and again. And also you can see the solutions provided to solve the problem. Recurrence of the problem would show that it isn’t solved permanently and it needs permanent solution.
Another advantage of online help is that you can maintain a data of problems reported and the solution provided. Also you can maintain data of individual clients to provide better service. The data would remain saved on the software and it would remain accessible for both you and your clients.
This software is available for free on trial. There are many developers that provide this software. They provide customized services according to suit individual needs of the customers.