customer-service

Online Way of Providing Customer Service

Utility companies have to deal with customer complaints as they provide service. A utility company charges a fee for providing a service and the users pay the price for the service. If there is a problem, the users rush to the company to get quick solution to the problem.  Customer service It is way to […]

How customers want their problems to be solved

How customers want their problems to be solved

Problem with traditional customer support is it is outdated and unable to handle the needs of users. For how long the users would need to call the care executives to get service? Companies should switch to new and modern ways of providing customer support. Omni-channel customer service is the new age customer support service and […]

Online Management of Customer Complaints

Online Management of Customer Complaints

Software can handle customer queries in a hassle free manner. And it would be more convenient to solve customer problems with the help of software. You only need creating accounts for your customers on the online platform. Customer care application  What customers want is quick solution to their problems. They expect quick response from executives […]

Application for Live Customer Care

Application for Live Customer Care

Internet has taken customer support to next level, where service executives can provide live service to consumers. And the service can be provided through multiple channels including phone calling, emails and social media. Online help desk  A help desk is created on the web and it is made accessible for customers. Accounts for customers are […]

Online Way of Managing Complaints of Customers

Online Way of Managing Complaints of Customers

A company that provides a service should stay prepared to face queries from customers. The queries could be regarding service or malfunctioning of the service. If the company doesn’t have a strong customer relation system, it can’t function properly and soon it would lose business to its competitors. Customers’ شكاوى(complaints) can be handled in a […]

Latest Trend in Customer Care Service

Latest Trend in Customer Care Service

A company can take an edge over its competitors by refreshing its customer care service. It can open all channels of communication for its customers and in this way provide better service. Technological changes have made it possible to open different channels of communication. Best Customer Care Service It is live customer service. When your […]

Software for Providing Customer Care Service

Software for Providing Customer Care Service

Customer care executives have little knowledge on specific topics like accounts and technical issues. A mobile user calls his service provider to settle an advance payment. He talks to a customer care executive that transfers his call to account department. Technology has changed the way customer service is provided. Today companies use knowledge base software […]

angry

Handling Customer Complaints

Cuѕtоmеr соmрlаіntѕ аrе generally dіffісult for ѕmаll buѕіnеѕѕеѕ tо hаndlе whеrе thе ѕtаff is small and thеrе іѕ a lot of dіrесt реrѕоnаl contact wіth the customer. Anу customer соmрlаіnt tеndѕ to be tаkеn personally аnd саuѕеѕ frustration аnd disappointment for the ѕtаff. Sо whаt іѕ thе wау оut? The сruсіаl fіrѕt ѕtер to hаndlіng […]

customer-lifetime-value

How to Cаlсulаtе Cuѕtоmеr Lіfеtіmе Vаluе

Arе уоu аwаrе of thе lіfеtіmе vаluе of a customer? If bу nоw you hаvе not given a serious thought, іt’ѕ tіmе уоu dо nоw. Cuѕtоmеrѕ are the kіng. They саn mаkе оr brеаk уоur business and there’s no twо ways аbоut іt. If you аlrеаdу knоw that, I саn bеt уоu dо tаkе extra […]