Software for Providing Customer Care Service
Customer care executives have little knowledge on specific topics like accounts and technical issues. A mobile user calls his service provider to settle an advance payment. He talks to a customer care executive that transfers his call to account department.
Technology has changed the way customer service is provided. Today companies use knowledge base software to help their customers. What the software does is it connects all the departments with customer service.
Let’s see how the mobile user would take advantage of the software
The user would access the software using his ID and password and register his complaint on the software. A customer care executive would interact with the concerned department on behalf of the customer and prepare suitable answer for the query raised by the customer. Soon the accounts department would to the needful and the customer would get information on the platform. It is how the software works.
How useful this software is?
It is quite useful for companies that deal with customers. It can reduce the workload of customer care executives. The executives would remain free to work on complaints instead of noting the complaints. The software would help the executives in solving the issues as the executives would get enough time to get information from concerned departments and prepare replies for the issues raised by the customers.
This software is easy to download. It can be bought from market or one can get customized software for his needs. It could be used as a tool for providing better customer care service.