Working on An Online Customer Support System
Companies work online. They have websites that they use as their online offices. Also they are active on social networking websites, where they make customers. But when it comes to providing customer service, the companies stick to the age old method of using phone lines.
Smart Way to Deal with Customers
When you have a website and you provide online service then you should also provide online support. Accommodate your customers’ requests and complaints on your website. It is easy and in this way, you would be able to provide support in real time.
Your service team is always happy to help but the problem is that it is too busy with phone calls to provide support.Provide live support social media customer service to provide customer support. Customers keep calling service executives and the executives spend their time in attending to phone calls. Switch to online service and relieve your executives from the pain of attending to phone calls.
Give Your Customers Freedom
Create space on your website for accommodating customers’ complaints. Allow your customers to access the platform as and when required. Open accounts for your customers and let them post their requests and complaints on their accounts. You would remain free to monitor customers’ posts.
Your service executives would post replies to the customers’ posts. The executives would see the posts made by customers and they would get enough time to prepare replies to the posts. Since every customer would get his account, you would be able to provide service to individual customers.