Chatting with a live agent

Have a quick question or need an update on your case? Live chat allows you to communicate in real-time with support agents. If an agent is available, you can begin a live chat immediately.

To chat with a live agent:

  1. From bottom of page, select Live Chat.

  2. Click Start Chat

    If an agent is available, a pop-up chat window will appear and you can begin your chat. (If no agents are available, a pop-up window will appear letting you know. Click OK to close the window.)

    Type your message in the Message field and click Send.

    Once you are finished your chat, click End chat.