Chatting with another agent or customer

NABD makes it easy for you to chat with another live agent or a customer. This is useful when you are in the middle of speaking to a customer and you need a quick answer to a question or problem.

To chat with a live agent:

  1. From the header, select.

  2. Then, select the agent.

Chat widget setting:

You can change the theme color of chat widget by two ways:
  1. To change the theme color of chat widget on client level (all websites of the client will display in this color)
    - Login to your account then select Admin


    - Select Global settings


    - Open Chat widget settings tab and change the Theme color

    - Click Save
  2. To change the theme color of chat widget on website level (if you need to use specific color on website that it is not the same as the general color of the client that defined from global setting)

    Add new parameter to chat widget iframe URL in chat script at your website
    Example:
    If your chat widget script is:

    <div id="outerdiv" style="position: fixed;bottom: 0; right: 3%;z-index:99999;width: 350px; height: 416px;display:none;">
    <a id="close-image-div" href="javascript:;"> </a>
    <iframe id="IframeId" class="iframe1" src="https://<Client_Name>.nabdsys.com/ChatNabd/ChatIntegration?lang=<Language>&clientname=<Client_Name>& webURLSource=<Web_URL>&supportemail=<Support_Email>" style="position: fixed;bottom: 0; right: 3%;z-index:99999;width: 350px; height: 416px;display:none;" frameborder="0" scrolling="no"></iframe>
    </div>

    Add &chatThemeColor=<#Color_Value_Hex> to be:

    <div id="outerdiv" style="position: fixed;bottom: 0; right: 3%;z-index:99999;width: 350px; height: 416px;display:none;">
    <a id="close-image-div" href="javascript:;"></a>
    <iframe id="IframeId" class="iframe1" src="https:// <Client_Name>.nabdsys.com/ChatNabd/ChatIntegration?lang=<Language>&clientname=<Client_Name>& webURLSource=<Web_URL>&supportemail=<Support_Email>&chatThemeColor=#13424a" style="position: fixed;bottom: 0; right: 3%;z-index:99999;width: 350px; height: 416px;display:none;" frameborder="0" scrolling="no"></iframe>
    </div>

To chat with a customer:

  1. Click OK when a customer sends you a request to start a chat session.


  2. On the Chat Window page, begin your chat session.




  3. Every chat session will be opened in a new tab




  4. If you didn’t need open chat in simulates tabs you can click horizontal button and each session you will open in a part above the chat sessions



  5. Type a greeting to your customer and click Send.

  6. When any customer is typing , You will get that under the text area



  7. Continue your conversation with the customer and click Send as necessary.

  8. In chat tabs you can see 4 icons one for chat history ,one for submit case,one for Ban visitor and for Export to PDF



    If you clicked icon to submit case and the customer not registered you will get this message

    If you select OK , the customer will be registered first before displaying submit case page

    And if you select NO , submit case page will be displayed without register this customer.



  9. When finished your conversation with the customer, click End chat.