#1 TRUSTED Multi-channel Help Desk Software
NABD system enables companies around the world to provide
efficient support through advanced workflow capabilities, powerful case management and its simple user interface .
NABD is providing a Zendesk alternative solution. NABD helps organizations looking forward to replacing Zendesk to save money and be more effective. Finding the right helpdesk solution is tough if you want your small business to grow faster. NABD System offers Zendesk alternative that helps you deliver fast customer support as your business grows. By focusing on the customer support needs of small, medium businesses, we have built product which is easier to understand, easier to use & easier to setup. If that is not enough, it also provides a much faster experience for your team and is completely invisible to your customers.
NABD provides a viable Zendesk alternative that is web based help desk solution with its sophisticated and features rich solution. NABD offers Zendesk alternative for customization of front end, live support through chat. It integrates with many popular web applications easily and offers complete e-mail support to ticket feature. It is suitable for any company that wants to improve their customer service no matter the size or industries sector. It is very popular as it is used by thousands of corporations around the globe.
NABD as a Zendesk alternative is the proven cloud based customer services software solution that is the fastest way to enable great customer service in company of all sizes industries. It is easy to use it is loved by support teams and their customer world wide. You can access it anywhere from your device.
Our zendesk alternative includes other big name in customer service software. NABD identified this alternative by measuring the amount of online search traffic each receive, and combining that with data. NABD provides you Zendesk alternative which is cheaper and similar in functionality and features.
Key Features of NABD as a zendesk alternative
- Simple fast set up
- Social media support
- Alert & notification
- Knowledge base
- Community portal to engage your biggest fan
- Survey to measure customer satisfaction
- Smart automation to save your agents time
If anyone is looking for a flexible support center which can grow with you team and add the features you need over time, NABD as a Zendesk alternative is great option. NABD offers the same priority support to our entire customer irrespective if they are on cheaper plan.
Get the right technology and tools to satisfy both your customers and staff
UNIFIED DASHBOARD
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
CASE MANAGEMENT
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service .
We are extremely happy with NABD. We are already starting to see the fruits of our efforts in terms of faster response times, improved administration and better reporting. We can for sure recommend NABD to our partners and customers.
The reporting and analysis features in NABD give us the Ability to perform real-time analysis of all data from multiple, distribute department within our organization and also with external entities working with us. Thanks for your efforts to give us such a powerful tool.
We needed an easy-to-use, adaptable system for managing and enhancing customer satisfaction, we used NABD and we exactly found our goal, using the tracking, reminders and follow-up functions our customer service staff have the ability of efficient and effective follow up process to reflect our hotel’s customer-centric philosophy.
We wanted to have more efficient and powerful system to manage customer complaints, internal processes, and suppliers’ issues. Our old system was built on tracking issues on various Excel spreadsheets which did not meet our goals, with deploying NABD we controlled our processes and suppliers’ issues and lowered the number of customer complaints, thereby enhancing customer satisfaction.
NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
Smartly Listen
Smartly Analyze
Smartly Operate
Smartly Measure
Engage everywhere
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
Free
- Email support
- Knowledge base
- Up to 3 users
Enterprise$ 60
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support
