Cases Subtasks: Engage all subject matter experts with tasks linked to the master case
NABD the next generation customer service desk added a new feature to spin off tasks from a master case. Based on huge customers demand, this functionality is critical for any support organization. There are many cases that involves several people from the organization doing different actions on the case.
We always hear this request: "There's a feature that I'd like to see in issue tracking software that just doesn't seem to be all that common, and that is the ability to divide a case (issue, feature request, etc) into sub-tasks and track them all within the master case"
This is a great collaboration and divide and conquer feature. Subtasks can be created and linked to the master case and routed to relevant parties. Tasks ownwers see their tasks listed in their universal activities workqueue.