Setting up your support channels

NABD uses a powerful, unified channel integration. The capture and resolution of cases can be extended beyond the customer service department to all channels call center, IVR, Internet, email, face-to-face, SMS, mobile, etc.

You can integrate with your social media pages, collect posts, and provide responses to identified issues and concerns.

NABD allows you to receive customer cases via these social media sources:

Email

Facebook

Twitter

Chat

Customer self service portal

You can set up these support channels via the Channels configuration page.