Servicing customers

As an agent, your primary job is to make sure a customer's issue is resolved as quickly as possible no matter how big or small. When an issue arises and needs resolution, customers can submit it to you various ways via different "channels" such as Facebook, email, Twitter, phone, etc. The channels that your NABD supports are determined by the administrator who set up your NABD. Once a customer submits an issue, a case is created and you can begin work.

Setting up customers

Searching corporate customers

Searching personal customers

Submitting a new case request

Viewing and editing customer cases