IBM and NABD are offering a lifetime 20% discount on Professional and Enterprise plans monthly subscription
The package includes all software and hardware components required to run an online customer support system
Affordable and easy to use Help desk and Customer Support Services.
Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels.
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .learn more
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels. learn more
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine learn more
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)learn more
Deliver exceptional service and streamline case management
Get the right technology and tools to satisfy both your customers and staff
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
Help your users with their daily tasks and make their support journey easier with the help of To-Do lists, reminders, follow ups, calendars, tasks, template correspondences, and more.
Close the Loop with customers and users using the next generation of collaborative communication and sentiment analytics across traditional and social channels
ADVANCED ANALYTICS AND INSIGHTS
With the help of advanced reporting and analytics, you can manage workload across the team and measure performance against resolution target. This is about measuring, volume, satisfaction, and your Return on Action (ROA)
Support team can access their dashboard, manage cases, collaborate with their team and customers wherever they are from their mobile apps. Customers can find answers to their service requests, submit and track cases anytime and anywhere with optimized mobile apps. Supported devices: Android smart phones and tables, iPhone, iPad, Windows 8 phones
INTEGRATED LIVE CHAT
Manage chat requests from your customers and automatically route them to subject matter experts. Collaborate with other users in the system via the integrated chat utility.
Integration with third party application can be easily done via NABD RESTful API and integration connectors.